About these terms
These terms are between Closre Studios (Pty) Ltd (registration number 2026/311616/07), and the client who hires us. In these terms, “we”, “us” and “our” mean Closre Studios (Pty) Ltd, and “you” means the client.
Every project also has a written proposal or quote. If the proposal and these terms say different things, the proposal wins for that project.
Our services
We design and build websites, e-commerce stores, custom CRMs, client databases and business systems, and we integrate AI into the tools our clients use. We also run process audits.
Ongoing support, hosting management and maintenance are arranged under a separate service level agreement (SLA), which we offer to clients and send on request.
Quotes, scope and changes
Each project is described in a written proposal or quote that sets out the scope, what we will deliver, the timeline and the price. A quote is valid for the period stated on it.
If you want something that is not in the agreed scope, we will tell you how it affects the price and timeline, and we will only go ahead once you agree in writing.
Your responsibilities
To keep your project on track, you agree to:
Give us accurate information, content and access to the accounts and tools we need.
Give feedback and approvals within a reasonable time.
Make sure that anything you give us, such as text, images, logos and data, is yours to use and does not infringe anyone else’s rights.
Pay on time.
If we are held up waiting on any of these, the timeline may move, and extra work caused by the delay may be charged.
Payment
Unless we agree otherwise in writing, the full project fee is payable upfront before we start work. Invoices are payable within 7 days of the invoice date.
If an invoice is not paid on time, we may charge interest on the overdue amount at the prescribed rate set under the Prescribed Rate of Interest Act, 1975, from the due date until it is paid. We may also pause work and support on your account until it is up to date.
Who owns the work
Your data and the content you give us always belong to you.
Once you have paid in full, you own everything we created specifically for your project, including the designs, code and content. Until then, it remains ours.
Two things work a little differently:
Third-party tools, such as hosting platforms, databases, open-source code, fonts, stock images and plugins, belong to their makers. You can use them under each provider’s own licence and subscription terms.
We use our own reusable building blocks, such as templates, code libraries and internal tools, across projects. You get a permanent, free licence to use any of these as part of your project, and we keep the right to use them for other work.
Showing our work
We may show the work we did for you in our portfolio, case studies and marketing, unless you ask us in writing not to. We will never share your confidential information when we do this.
Confidentiality
We both agree to keep each other’s non-public information confidential. That includes business plans, customer information, technical details and pricing. Neither of us will share it with anyone else without permission, unless the law requires it. How we handle personal information is explained in our Privacy Policy.
Third-party services
Many projects rely on third-party services such as hosting, databases, payment gateways and email providers. These are subject to their own terms and fees. We are not responsible for their outages, price changes or changes to how they work, but we will help you deal with them where we can.
Our work standard
We deliver our work with reasonable skill and care. If something we built does not work as agreed, tell us and we will work with you to fix it. Apart from what is set out in your proposal and these terms, and to the extent the law allows, we do not give any other promises or warranties about our work.
Limitation of liability
To the extent the law allows:
We are not liable for any loss of revenue, profit, business, work, data or goodwill, or for any other indirect or consequential loss, however it arises.
We are not liable for problems caused by your own systems, by third-party services, or by changes made by you or anyone other than us.
For anything else, our total liability is limited to the fees you paid for the project the claim relates to. For ongoing services, it is limited to the fees you paid us in the 12 months before the claim.
Nothing in these terms limits liability for fraud, wilful misconduct or gross negligence, or any right you have that cannot legally be limited, including under the Consumer Protection Act where it applies.
Ending a project
Either of us may end a project by giving written notice. If that happens, you pay for the work done up to the date it ends. Ownership of that work passes to you once it is paid for, as set out above.
Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute about them.
Changes to these terms
We may update these terms from time to time. The latest version will always be on this page. Projects already signed stay on the terms that applied when the proposal was accepted, unless we both agree otherwise.
Contact us
Questions about these terms or a project? Email admin@closrestudios.com.